FAQ's

Review our Questions/Answers for responses to frequently asked client questions.
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General Roofing Questions

How can a homeowner recognize when a roof has problems?
What are my options if I decide to reroof?
My roof leaks. Do I need to have it totally replaced?
Can't I just do the work myself?
How long can I expect my roof to last?

What will a new roof cost?
How can I determine my annual cost?

How can a homeowner recognize when a roof has problems?
All too often, roof problems are discovered after leaking or other serious damage occurs. Periodic (twice-a-year) inspections can often uncover cracked, warped, or missing shingles, loose seams and deteriorated flashings, excessive surface granules accumulating in the gutters or downspouts, and other visible signs of roof problems. Indoors, look for cracked paint, discolored plasterboard, and peeling wallpaper as signs of damaged roof areas.

What are my options if I decide to reroof?
You have two basic options. You can choose a complete replacement of the roof system, involving a tear-off of the old roof, or a re-cover over the existing roof, involving only the installation of a new membrane and surfacing. If you've already had one recover over your original roof, check with a professional roofing contractor to see if your deck can support a second recover.

My roof leaks. Do I need to have it totally replaced?
Not necessarily. Leaking can result because some flashings have come loose or because a section of the roof has been damaged. A roof failure, however, is generally irreversible and results from improper installation or choice of materials, or from the installation of a roof system inappropriate to the building.

Can't I just do the work myself?
Most work should not be do-it-yourself. Professional roofing contractors are trained to safely and efficiently repair or replace a roof. Novices can harm a roof with improper roofing techniques and severely injure themselves by falling off or even through a roof in need of repair or replacement. Homeowner maintenance should be confined to roof inspections in both the fall and spring to check for cracked or curling shingles, and to cleaning rain gutters filled with dead leaves and other debris. If you must see the roof for yourself, use a firmly braced or tied-off ladder equipped with rubber safety feet. Wear rubber-soled shoes and stay on the ladder (and off the roof) if possible.

How long can I expect my roof to last?
The condition and lifespan of your roof will depend on the type of roof you have, the effects of your local environment and the maintenance which the roof has received. According to the American Society of Home Inspectors, asphalt shingles generally last 15-20 years; wood shingle/shakes, 10-40 years; clay/concrete tiles, 20+ years; slate, 30-100 years; metal roofing, 15-40+years. Roofing product manufacturers off a variety of warranties on their products.Take a close look at those warranties to see what responsibilities and financial obligations they will assume if their products fail to reach their expected lifetimes.

What will a new roof cost?
The price of a new roof varies widely, depending on the material selected, the contractor doing the work, the home itself, area of the country, local labor rates, time of year, and more. To get a good idea of the cost for your roof, get three of four estimates from reputable contractors in your area. Keep in mind that cost is only one factor, and it must be balanced angainst the quality of the materials and workmanship. For each roofing material there are different grades - and corresponding prices. Plus, there are a variety of styles and shapes. You need to look at the full product range and make a choice based on your budget and needs. Within the roofing profession there are different levels of expertise and craftsmanship. Pick a contractor who is committed to quality work.

How can I determine my annual cost?
When mulling over your roofing options, the following formula may help:
Total Cost (materials and labor)/Life Expectancy of Roof (in years) = Annual Cost

 

10 Most commonly Asked Questions About Hail Damage

How I do I know if I have hail damage to my roof? Can I tell from the ground?
If I think I have hail damage what should I do?
What does hail do to a roof?
Do I need to get my roof replaced right away?
What does hail hit look like?
Why would my insurance company replace my roof?
Why does the estimate read that there are more shingles to replace then there are to remove?
My gutters and siding were damaged and the insurance company paid me for how many linear feet had to be replaced. When I called a contractor they had a minimum fee which was far in excess of the small amount the insurance company paid me. What can I do?
In my adjustment, my insurance company deducted some money for depreciation, what is that all about?
My insurance adjuster said there was no hail damage on his first inspection, I asked The Roofing Company, Inc.'s estimator to call him and request to walk through a re-inspection with him. On the re-inspection the adjuster concluded that there was hail damage and "totaled" the roof. Why such a dramatic turn around?

How I do I know if I have hail damage to my roof? Can I tell from the ground?
If you've had hail in your area, to determine if the shingles have been damaged a close inspection of the shingles has to be made from the roof. Usually you cannot tell from the ground.

If I think I have hail damage what should I do?
Call your insurance company and ask for an adjuster to come inspect your roof for hail damage. Call a reputable roofing company and ask for the same inspection. If there are any discrepancies between the adjuster's findings and the roofer's findings you may call for a "RE-INSPECTION" where your adjuster meets with the roofer to go over the roof together. Re-inspections are very common. The insurance company must determine two things when assessing the amount of your loss:

1. Was there sufficient damage to the roof to declare it a total loss? (Usually determined
    by 10 verified hail hits per 100 square feet.)
2. What is the size of the roof and how many shingles will be needed to replace the roof

What does hail do to a roof?
Shingles are designed so that the granules block the UV of the sun and protect the asphalt underlayment. As the shingles age the granules fall off over time. As the asphalt is exposed the UV, it dries out and the shingle gets a "potato chip" appearance as the corners start to curl up. A shingle at the extreme end of its life is bubbled in appearance and is brittle to the touch. A 20-year shingle is warranteed by the manufacturer to have a useful life, under optimal ventilation conditions, of 20 years. Hail does several things:

1. Accelerates granule loss.
2. Accelerates shingle aging.
3. Voids manufacturer's warrantees.
4. Leads to other associated problems.

Do I need to get my roof replaced right away?
The insidious nature of hail damage is that it may pose no immediate threat to the structural integrity of the roof. However, many insurance companies have a "statute of limitations" of how long a hail claim is viable. If you have experienced a loss such as hail damage it is prudent to take care of the problem in a timely manner before it leads to other associated problems.

What does hail hit look like?
A hail hit on a shingle looks like a "bruise" or a dark spot where the granules on the shingle have been knocked off and the asphalt underlayment and sometimes the fiberglass mat is exposed. New hail hits will have a shiny appearance because the asphalt has been freshly exposed and has not had time to weather to a dull color.

Why would my insurance company replace my roof?
The purpose of home owner's insurance is to protect homeowners against losses in their property's value due to damage that is beyond their control. If you have hail damage, you have experienced a financial loss in that your original investment of a 20-year roof (for example) has now been reduced to a 5-10 year useful life span. Your insurance company will compensate you for your loss and replace your roof.

Why does the estimate read that there are more shingles to replace then there are to remove?
The amount of shingles to remove from your roof is the actual amount of square feet that it takes to shingle your roof. However, when putting on shingles, some shingles have to be cut to fit dimensions, ridges, hips and valleys. The insurance company adds 10% to regular ridge roofs and 15% to hip and ridge roofs to account for the loss of shingles.

My gutters and siding were damaged and the insurance company paid me for how many linear feet had to be replaced. When I called a contractor they had a minimum fee which was far in excess of the small amount the insurance company paid me. What can I do?
Your insurance company understands minimum charges such as these and has set prices they are prepared to pay as minimum charges for all trades. They do not give you the minimum charge up front because such a large percentage of their customers never call a contractor and just pocket the money. If you call your adjuster and ask for the minimum charge for the work, they will pay it without any hesitation.

In my adjustment, my insurance company deducted some money for depreciation, what is that all about?
Different insurance companies call the amount that they hold back different things. Some call it depreciation; other companies figure it in as a dump and removal fee. What it represents is the amount of money the company will hold back until they receive a signed contract from you and a contractor for the work. When they receive a signed contract, you will receive another check for the amount they have held back.

My insurance adjuster said there was no hail damage on his first inspection, I asked The Roofing Company, Inc.'s estimator to call him and request to walk through a re-inspection with him. On the re-inspection the adjuster concluded that there was hail damage and "totaled" the roof. Why such a dramatic turn around?
There are many different reasons that this happens so often. Sometimes adjusters get to a roof too soon after the actual damage and the hits haven't had a chance to weather yet. Sometimes the adjusters are inexperienced. Sometimes they were tired after looking at so many roofs that day. Sometimes they just make mistakes. The best results for the benefit of homeowner seem to be obtained when an experienced roofer walks through the inspection with the insurance adjuster and calls to the adjuster's attention any damage that he sees.

Can someone explain the difference between these shingles?

Actually, it's pretty simple if you break shingles down into three categories:

3-Tab Singles
These are the most common type of shingles on the market. They have a very flat appearance and are what most people picture when they think of the word "shingle". They are available in two basic categories: 20 year & 25 year, with the 25 year shingle being available with Fungus Resistance to keep the black streaks off of the

20 Year:
A good basic choice if function is the primary goal.

25 Year / Fungus Resident:
Identical in appearance, this shingle is made with a higher tear and pull resistance. Also, it is the most inexpensive shingle available with Fungus Resistance.

Architectural Singles
If appearance is an influential factor in addition to function, these value-added shingles have a number of different looks and color blends giving the roof a "layered" look. These laminated shingles weigh more and are stronger than economy shingles and, as a result, offer a greater degree of wind, tear and blow-off resistance in addition to greater value and longer warranties. Most are available with fungus

30 Year / Fungus Resident:
Landmark30, Timberline30

40 Year / Fungus Resident:
Landmark40, Timberline40

50 Year / Fungus Resident:
Timberline Ultra, Landmark XL

Designer Singles
These are the "flagship" shingles of their respective manufacturers. Each are unique in appearance and designed to give a specific look while out performing other standard shingles. Most are available with fungus resistance.

40 Year / Fungus Resident:
Hatteras, Slate Line

50 Year / Fungus Resident:
Independence

Lifetime
Carriage House, Grand Manor, Country Mansion, Grand Sequoia
 

Is ventilation that big a deal?

Well, the short answer is "Yes," but there are reasons. Here are a few:

The Importance of Ventilation
• Good ventilation creates a cooler attic in the summer
• An overheated attic, combined with moisture, can be damaging to roof decking and
   roofing shingles, causing them to distort and deteriorate prematurely.
• Good venitlation creates a drier attic in the winter and helps prevent ice dams.
• Good ventilation serves two main functions:
   o Moves hot air next to the roof deck out of the attic in the summer.
   o Dilutes and removes the moist air in the winter before it can cause damage.

Different Types of Ventilation
There are many different types of roofing ventilation. Each has it's advantages and drawbacks:

Static Vents - The least expensive but only provides ventilation in the immediate area where they are installed.

 

 

Gable Vents - The wind must blow directly into one vent in order to get the air flowing across the attic and out the other vent

 

 

 

Turbine Vents - Experience the same problems as the static vents but generate a greater airflow that the static vents.

 

Power Fans - The provide a high airflow. However, they take energy to operate so they create an ongoing expense. Also, fans controlled by a thermostat will usually operate only in the summer. These fans do nothing to remove the moist air that gets in the attic during cold months.
 

The Most Ventilation For The Money

A ridge vent is positioned along the entire length of the roof peak. In addition to being excellent exhaust vents, ridge vents blend in with the roof line, making a more attractive home. Years of research has proven that ridge vents with external baffles, combined with undereave venting, is the most efficient and effective system you can install.

What is this waterproofing underlayment stuff?

Waterproofing underlayment is installed underneath the shingles in areas where extra protection is desired. High wear areas like the valleys on the roof, around dormers, rakes, eaves and skylights are good places to put an extra barrier of protection against water leakage casued by ice damming and wind-driven rain.

Waterproofing underlayment is self-sealing so that it seals around nails providing a water tight barrier against moisture.

I've got a brick chimney, does it reall y need reflashing?

Some roofing contractors will not reflash the chimney unless it is specified in the contract. It is time consuming work and takes a high degree of skill to flash a chimney properly.

A favorite line to get out of reflashing the chimney is, "Why fix something' that ain't broke?"

The truth is that if the chimney is not reflashed when the roof is installed, the chances of the chimney leaking in the next 3-5 years are very high!

If you're going to make the investment of getting a new roof system installed on your home, ensure that the system will keep you dry for years down the road. Make sure that the contractor is specifying that the chimney will definitely be reflashed!

What are those ugly black streaks on roofs?

Damp, humid climates can encourage the growth of fungus on asphalt shingles. The result is unsightly green and black streaks that are especially noticeable on light-colored roofs.

• But, there is hope! You can use shingles that are "fungus resistant." Shingles become fungus resistant by the addition of copper granules to the shingle surface.

• The least expensive shingle that is currently available with fungus resistance is a 25 year, 3-Tab shingle.

• To keep your shingles looking their best, use shingles that are fungus resistant

What's the story with you guys, anyway?

In the Beginning...
It all began long, long ago, before the time of the wheel, when man discovered that having a roof over his hut kept his fire from going out when it rained. And so it began, the roofing industry was born! Out of those humble beginnings, men began to work on how to design and install better roofs.

Later, back at the ranch...
Approximately 5000 years later, several "roofers", as they had come to be known, were sitting around their fire and began to reflect on how their humble trade of providing roofs for others had earned such a bad name. It made them sad.  

Out from under the rock...
They decided that someone had to be different. Somebody had to show people that roofers were good people and didn't deserve a bad name. Somebody had to rise up to be a roofer that people talked good about. Somebody had to be a roofer who didn't look like they were just released from prison!
 

It's so crazy, it just might work...
They decided that they could make a difference and at the same time still support their two habits: eating and living indoors. They could start a company by combining each of their existing companies. Their combined size would allow them to compete with the other big roofing companies.

What is the name?...
But what would they call this company that did roofing? Hmmmm . . .They thought long and hard and finally voted on the name "Microsoft." Only to be dismayed to find out that the name was already taken! They were heartbroken.

its a sign from above...
Suddenly, the phone rang and a voice on the other end asked if this was the roofing company . . and so the legend was born!

 

Do you guys accept credit cards?


Yes, we do accept credit cards, however, due to processing fees incurred on our behalf, there will be a 3% fee added onto credit card payments.

 

Where can I find out about the warranty offered?

You can download a copy of our warranty in PDF format by clicking this link.